CMHA Thames Valley Addiction and Mental Health Services

Addiction and Mental Health Worker, Nicole’s Choice
Direct Service - (OPSEU)
 Full-Time, Contract (End Date: March 31, 2028) 

This posting is the result of an upcoming vacancy. 

London, Ontario (London Zone)
- Application Deadline: November 9, 2026 -

We believe that everyone in our community has the right to safe, affordable, quality housing and to live with dignity and as much independence and choice as possible. 

Our Nicole's Choice program embodies this ideal by providing stable, independent housing, with regular supports, for a vibrant community of women experiencing or at risk of homelessness while struggling with mental health or addictions concerns. As a member of this team, you’ll work with residents to build life skills and grow their personal strengths while promoting a welcoming, non-judgmental and harm-reduction focused environment, ultimately leading to greater wellness and independence.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

• What you'll be making – Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated):
  1. Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
  2. Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement
  3. Premiums of $2.00 per hour will be applied for eligible Evening/Night (8:00pm – 7:00am) and Weekend Shifts. 
• When you'll work – 70 hours biweekly; Monday to Friday 9am-5pm, alternating weekends 9am-5pm; unpaid 1 hour break
• Your pension plan – Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be – 9% in lieu of benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

Designated Primary Worker for assigned caseload:

• Ensure participant’s electronic record and paper file is complete and up to date 
• Ensure goals are being worked toward and program expectations are being met
• Provide participant updates at Team Meetings
• Create Team Approaches and Continuity of Care Plans 

In addition to the responsibilities of the Primary Worker, Addiction and Mental Health Workers will fulfill the following with all residents of Nicole’s Choice; 

Direct Service:

• Follow through with primary responsibilities when a client’s Primary Worker is unavailable
• Assist clients to work towards goals as identified in the IRP (Individualized Rehabilitation Plan) based on their strengths, abilities, needs and preferences
• Motivate and support clients to work towards achievement of their SPDAT goals
• Create or update client’s Crisis Plan
• Assist and coach clients in the learning and management/achievement of activities of daily living such as personal hygiene, chores, budgeting, socialization, etc. may be accomplished in groups or side by side in the participant’s apartment.
• Facilitate and implement resident meetings, scheduled groups, special events and activities
• Support clients with physical and mental health concerns, and liaise with clinical staff
• Support clients with medication education as needed
• Provide recreational community outings and activities to enhance client’s quality of life and further connect clients to their community
• Transition planning with the client, and community supports, to facilitate a seamless transition when participants move
• Advocate for and support clients in accessing community resources
• Champion each client’s capacity for independent community living
• Provide health teaching about mental illness and symptom management
• Build on client’s strengths, abilities and resources
• Assist clients to successfully remain in the apartment
• Crisis prevention and intervention
• Offer and provide follow up support to clients in the community 

Assessment and Goal Planning:

• Assess client’s strengths, abilities, needs and preferences
• Assess social and environmental factors impacting the client
• Ensure IRP’s are completed and reviewed according to policy
• Review and revise IRP’s with clients every six months, or when there is a noted significant change.
• Include and encourage clients’ natural support (e.g. Family, significant friends) in goal planning, clarifying the roles each plays towards client’s rehabilitation
• Regularly solicit feedback from the client and relevant community supports regarding client’s mental health and progress towards his/her goals 
• Completion of Mental Health Status Exams within the first month of client’s admission, and subsequently at a minimum of every 6 months or more frequently if change is noted

Communication and Decision Making:

• Maintain open communication with clients’ professional and natural supports in regards to client’s rehabilitation
• Make decisions both independently and collaboratively
• Completion of a Discharge Summary upon client’s transition from the women’s congregate apartment program outlining progress made in the program and recommendations for the future
• Complete required documentation related to clients served as per organization standards 
• Complete other required documentation (e.g. monthly time sheets, vacations requests, education requests, travel claims, expense claims) within the required time frames
• Provide input into decisions with team concerning operations of the program, policies of the organization and accreditation standards
• Professionally liaise with community workers and agencies regarding the women’s congregate apartment program
• Ensure effective communication with director, Manager, staff team, and external treatment teams concerning client client’s progress
• Identify, promote resolution, and management of all emergency situations concerning clients-served, staff, and property
• Knowledge of issues pertaining to confidentiality, such as the shared Common Client Record (CCR) and consent to release personal information processes to ensure confidentiality is maintained at all times
• Other duties as required 

Crisis Management:

WHAT YOU'LL NEED TO APPLY:
 

Police Vulnerable Sector Check Requirements
 Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2-5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.
 
We require the following qualifications:

• Nicole's Choice is a supportive environment for women and gender-diverse individuals who are experiencing or are at risk of homelessness. The program supports a vibrant community of women and gender-diverse individuals, including many who may have experienced gender-based violence. Nicole's Choice is an environment solely for women and gender-diverse communities and therefore, it is a bona fide occupational requirement that the successful candidate identify as a woman, two-spirited, non binary, transgender, or otherwise gender-diverse
• College Diploma or University Degree in mental health & addictions related field (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Valid Driver’s License: G class required
• Access to a vehicle required for personal transportation
• Transportation of clients in personal vehicle required; two million-dollar ($2 000 000.00) liability insurance required
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• First Aid and CPR
• Non-violent Crisis Intervention and Prevention (CPI)
• Applied Suicide Interventions Skills and Training (ASIST)
• Minimum of one year’s work experience in the mental health field
• Experience working with homeless/marginalized populations
• Residential experience
• Knowledge of Psychosocial Rehabilitation
• Knowledge of psychiatric medications
• Knowledge of community resources
• Knowledge of computerized documentation methods
• Health and safety knowledge
• Crisis intervention and prevention
• Applied Suicide Interventions Skills and Training
• Knowledge of safe food handling procedures
• Knowledge of WHMIS, fire, health and safety procedures
• Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – November 9, 2026
 

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. 
 

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [email protected]  
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Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes