CMHA Thames Valley Addiction and Mental Health Services

Communications Officer
Full-Time, Permanent (Benefitted)
This posting is result of an upcoming vacancy.
London, ON (including travel within the Thames Valley region)
- Application Deadline: July 1, 2026

Too many in our community are struggling with their mental health, addictions, or homelessness. At CMHA Thames Valley Addiction and Mental Health Services, we're working to ignite hope and foster change in our communities by providing a continuum of mental health and addiction supports, services, and education. As one of the largest branches in the national CMHA federation, with more than 650 employees and approximately 300 volunteers, serving communities across three counties with a total population of over 635,000, our work has a significant impact in our region.

The Communications Officer is responsible to develop and execute the organization’s strategic communications plan across multiple channels by aligning messaging, increasing brand visibility and audience engagement. As a champion of the CMHA TVAMHS brand, the incumbent drives a collaborative approach to communications planning and is instrumental in protecting the organization’s reputation through a proactive approach to media relations, issues, crisis and reputation management.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

• What you'll be making - $44.68 to $45.52 per hour (Manager grid)
  • The above are initial rates; with grid increases as per policy
  • Internal staff members will be placed on the appropriate grid based on their current rate of pay, up to Level 7 of the grid
• When you'll work - 70 hours over two-week period; Hours will be Monday to Friday 8:30am-4:30pm
• Your pension plan – Immediate enrollment in the Healthcare of Ontario Pension Plan (HOOPP)
• Your benefits will be – After a 90-day waiting period, will be enrolled in extended healthcare benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

Communications:

• Manage the development and execution of a communication plan that supports the CMHA TVAMHS strategy
• Refine core messaging to ensure organizational consistency in all aspects of communication
• Facilitate and support both proactive and reactive media requests
• Act as lead media spokesperson when designated by CEO
• Provide communication support to the leadership teams on a variety of business issues
• Work collaboratively with the organization’s Reconciliation, Equity and Inclusion team
• Lead the compilation of high-quality communication material for the CEO, Board of Directors and key stakeholders by collecting submissions from the Leadership Team and editing and designing cohesive, consistent, and professional documents that may include annual reports, key messages, media releases, and surveys for various departments
• Act as the Primary liaison with Communication partners at CMHA Ontario and CMHA National
• Create rich and substantive story content for the organization’s website and associated web and social media channels and update all on a regular and timely basis
• Review communications-related analytics; measure and present results of all communication efforts
• Lead the organization’s vision by offering information as an ad hoc member of the leadership teams

Employee Engagement:

• Lead the development of the annual employee engagement survey
• Review and approve internal communications to encourage employee participation and build a sense of community with CMHA TVAMHS
• Manage and develop story content that celebrates the work done by CMHA TVAMHS employees
• Collaborate with Managers and Directors to design and execute program communications, as needed
• Develop and/or approve presentations and change management communications plans, as needed

Administrative / Other:

• Oversee the print production of a variety of internal and external materials, as well as the design and content of informational brochures, letterheads (for specialized sites), banners, and fundraising materials
• Ensure the consistent use of CMHA brand guidelines across the organization and with third-parties
• Approve communications policies and operational procedures and guidelines as needed
• Participate in an “on-call” rotation schedule for monitoring of potentially sensitive messages
• Contribute to a positive team environment for all program areas

WHAT YOU'LL NEED TO APPLY:

Criminal Record Check Requirements
Successful candidates must have a Criminal Record Check (CRC) completed in the last six months. Interested applicants who reside in the City of London and are in need of a CRC are encouraged to apply for one as soon as possible as CRCs in the City of London are currently taking approximately 3 weeks to be processed and offers of employment cannot be made without receipt of a CRC.

We require the following qualifications:

• University degree or post-graduate diploma in Communications and Public Relations, or undergraduate degree in English or equivalent (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Minimum of three years of proven experience in the field of communications planning and professional writing; ideally having experience working with a non-for-profit or public sector focused organization
• Valid Driver’s License: minimum G2 class
• Access to a vehicle required for personal transportation
• Current, satisfactory Criminal Record Check

We prefer the following qualifications:

• Previous experience in social media and web development
• Previous experience in issue and crisis management and media relations within a healthcare environment
• Previous experience managing supplier relationships (ie. printers, agency or web design firms)
• Experience working with the public, creating and reviewing presentations and developing key messages under tight timelines Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux languages officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – July 1, 2026
Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. 

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [email protected]

Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes